Getting nowhere

A E16 error appeared on my screen although my account is paid. Phoned the call centre in Pta 4 times. Everybody very friendly and tried to help, especially Thabo. The end result of all these phone calls? They all had to escalate it to their supervisor as they cannot resolve the issue. They all told me that the supervisor would phone me to resolve this issue. I asked them every time how long this will take. The answers were 15 minutes, 30 minutes and a hour. Well it has now been two days and I don't know what to do. It is no use calling the call centre as they can't resolve the issue and this supervisor (is there really such a person or is that just the answer to get rid of you?) never phones back. The end result is that I am paying for a service that I do not receive and nobody can resolve it.<br> <br>