YB
Yolande B
1 reviews | Active since Aug 2020
21 Feb 2023, 17:54
getting even worse
a so over the pathetic service am getting from dstv AGAIN my Services are suspended, twice i was told that they are allocating payment and then i get suspended - WOW 5TH TIME THIS MONTH. YOU SURE AS HELL KNOW HOW TO KEEP CUSTOMERS SATISFIED
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Feb 2023, 17:58Hi Yolande,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Feb 2023, 17:58
Official
Hi Yolande,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Feb 2023, 15:43Hi Yolande,
Kindly note that we tried to contact you however your line went to voicemail. We do acknowledge the ongoing issue with your services being disconnected and the payment of R 190 not reflecting on your account. We unfortunately couldn't allocate this payment since it was paid into an incorrect account number not belonging to Multichoice and request that you visit your bank to reverse the payment from their side. As a result, we have reconnected services and reversed all reconnection fees. Furthermore as compensation for the inconvenience, we will give you a free 1 month subscription (Access package) for the month of March 2023.
We do apologise for the experience and inconvenience caused.
Kind regards,DStvHello Peter Team
Kindly note that we tried to contact you however your line went to voicemail. We do acknowledge the ongoing issue with your services being disconnected and the payment of R 190 not reflecting on your account. We unfortunately couldn't allocate this payment since it was paid into an incorrect account number not belonging to Multichoice and request that you visit your bank to reverse the payment from their side. As a result, we have reconnected services and reversed all reconnection fees. Furthermore as compensation for the inconvenience, we will give you a free 1 month subscription (Access package) for the month of March 2023.
We do apologise for the experience and inconvenience caused.
Kind regards,DStvHello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Feb 2023, 15:43
Official
Hi Yolande,
Kindly note that we tried to contact you however your line went to voicemail. We do acknowledge the ongoing issue with your services being disconnected and the payment of R 190 not reflecting on your account. We unfortunately couldn't allocate this payment since it was paid into an incorrect account number not belonging to Multichoice and request that you visit your bank to reverse the payment from their side. As a result, we have reconnected services and reversed all reconnection fees. Furthermore as compensation for the inconvenience, we will give you a free 1 month subscription (Access package) for the month of March 2023.
We do apologise for the experience and inconvenience caused.
Kind regards,DStvHello Peter Team
Kindly note that we tried to contact you however your line went to voicemail. We do acknowledge the ongoing issue with your services being disconnected and the payment of R 190 not reflecting on your account. We unfortunately couldn't allocate this payment since it was paid into an incorrect account number not belonging to Multichoice and request that you visit your bank to reverse the payment from their side. As a result, we have reconnected services and reversed all reconnection fees. Furthermore as compensation for the inconvenience, we will give you a free 1 month subscription (Access package) for the month of March 2023.
We do apologise for the experience and inconvenience caused.
Kind regards,DStvHello Peter Team
Best regards,