JH
Justin H
1 reviews | Active since Dec 2017
07 Sept 2021, 19:26
Getting away with poor service when you are a monopoly
Paid them on four days ago and the streaming system still does not work. Customer service is the worst I have ever experienced. The guy on the phone couldn't help and then cut me off after 5 min on hold. The live chat function has nobody on the other side. Telephone system makes you navigate three minutes of menus before you get anywhere. Have lived in Europe and Asia and this level of service is not normal. Now trying to get a refund - I suppose they want me to take a day off work to camp out at their offices as there is no other way of getting through.
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Replies (2)JH
Justin H's updateReviewer Update
10 Sept 2021, 20:02So three days ago DSTV responded to say that "Feedback will be communicated as soon as possible".
My account shows that I am up to date, but she is still not working . . . and no feedback has been communicated
My account shows that I am up to date, but she is still not working . . . and no feedback has been communicated
JH
Justin H's update10 Sept 2021, 20:02
Reviewer Update
So three days ago DSTV responded to say that "Feedback will be communicated as soon as possible".
My account shows that I am up to date, but she is still not working . . . and no feedback has been communicated
My account shows that I am up to date, but she is still not working . . . and no feedback has been communicated
JH
Justin H's updateReviewer Update
10 Sept 2021, 20:24Another update. So after another 20 min wasted on the online chat Clara has supposedly switched me back on (to be confirmed). When I asked for a refund for the week I paid for and got no value from I was referred to the "terms and conditions" and shown the middle finger. Thanks DSTV
JH
Justin H's update10 Sept 2021, 20:24
Reviewer Update
Another update. So after another 20 min wasted on the online chat Clara has supposedly switched me back on (to be confirmed). When I asked for a refund for the week I paid for and got no value from I was referred to the "terms and conditions" and shown the middle finger. Thanks DSTV