BR
Bridgett R

1 reviews | Active since Apr 2015

03 Dec 2015, 09:03

Get the new Explora - WHAT A JOKE!!!!

We app**** for the New Explora which was advertised for R899 a month including installation ect.... Its been a month now and we still can not access box office our decoder skips channels and every time I call the call center they cant help me. We have TV's in all our bedrooms and since their installers installed the explora NONE of our TV's work upstairs. The agents as well as the supervisor which I have dealt with couldn't care less to get our problem sorted out.<br> <br> It is just over a month later and we are still sitting with the same problems... I am tired of doing hard reboots and all the other fancy terms you use.<br> <br> I am ready to go and drop off this explora at your Randburg office and request a full refund for the money I paid to have this piece of **** installed and then charge Multichoice to fix my old installation exactly how it was before they messed it all up......<br> <br> I have requested to speak to management and nobody wants to put me through to them.<br> <br> I am extremely irate and what this sorted out ASAP.<br> <br> It feels like MULTICHOICE have grown so much that they actually no longer give a dam about their customers and only about getting in the money for this junk.....

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Dec 2015, 14:53
Official
Hello Bridgett79,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team