Get a grip the people who manage subscriptions and debit orders at DSTV

I understand that DSTV are bleeding subscriptions. We still loyally subscribe.

However, their accounts department do them no favours. I won't bore you with the details with why, but we cancelled one subscription and opened another. This was all, I thought, understood and confirmed.

Sadly, I pay by debit order. Every month there is a challenge with the wrong amount being deducted. Every month I re-explain my case to the people who man DStvHelp <***>

Every month there is acknowledgement of the problem and a commitment to resolve.

The next month, the wrong amount is deducted and I start again.

I am losing the will to live. I am close to cancelling all subscriptions because I just can't ...

Is there anyone comptetent there to resolve this kind of issue? It's surely not that complicated.