GENERAL SERVICE ARE NON-EXISTING

Self Help service told me my service are active and that I am owing R420. I then spoke to consultant which I informed my service can't be active which she confirmed and told me that I am owing R450. I confirmed the amount of R450 to reactivate my service. I have took out insurance a few days earlier so I paid R550 to be on the save side that insurance is included. When I ph to find out where to send my proof of payment I was told I can email it to [Email Removed] an hour when I checked my email I got an email informing me that that email doesn't exist anymore! I then ph again this is now the 3rd time to get a new email address. I then got new email address and forwarded my proof of payment to [Email Removed] service been activated. When I ph the 4th time to query no activation I only got then informed that I am actually owing another R450!Then all of a sudden my decoder does not work!! Multichoice in Toti does not exchange decoders.Last weekend Scottburgh's branch was offline and they could not assist me. When I ph now to cancel my service I got told I can only cancel at the end of the month.So I must pay R800 for service I don't have!!!!!