General Bad Service

Two days ago I fixed my DsTV connections after being damaged by lighting, and upon doing this I discovered that my Explora has issues so I swapped it with my PVR and then moved the services over which worked well and the Call Centre agent was great. But today I tried to access Catch Up online and I get a message that my package is not correct, I then decide to have a LiveChat with Fundiswa. Who informs me that "The system has you on "awaiting payment" status which has rendered your smart card as inactive" this is why my account is not working, I then clarify her then she tells me it is escalated to Technical and I will get an email as feedback. I had to then ask her by when, she just said 24 hours and left the chat.. I found this unbecoming and considering that I have not done anything wrong and I voiced my unhappiness that it was going to take this long