TM
Takalani M

1 reviews | Active since Mar 2014

04 Oct 2022, 14:18

GATVOL WITH DSTV LACK OF SERVICE THEY WANT MONEY ON TIME BUT DONT DELIVER WHEN WE NEED THEM

I have DSTV Internet, I have been calling them everyday for the past two weeks and most of the time they say they are going to excelarate the matter but put me on hold for 29min. I told them my internet is not working. I sent emails and all i got was instruction to reset which i did. My payments are upto date but when its time for them to activate my data is an issue. I tried all means to speak to them even as i'm speaking I'm holding to speak to someone they said hes senior its been more than 30 minutes holding. Multichoice is robbing us and i'm sick and tired of these people . Moet ek hulle gaate roer om my te kon hulp? Regtig I have to go an write my online exam at an internet cafe to avoid data being depleted. Wasted R200 only for data for 3 hour paper. Why am i paying for sh*t i cant use. I'm so upset and want to cancel this whole DSTV all of it....GATVOL

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Oct 2022, 14:19
Official
Hi Takalani, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
TM
Takalani M's update04 Oct 2022, 14:32
Reviewer Update
I have been trying to get them to activate my internet for the past two weeks. Today i had to write my exam at an internet cafe due to the fact that my data may have depleted while in the middle of exams. This company is such a nanaaasense they are full of bull ****. Empty promises and lack of accountability