Gatvol of poor service from DStv

I have received such a bad service from DStv now. I have been recieving an error message everytime I try to watch dstv now. This has been going for the past two months. The issue started in July around the 23rd I have been communicating with their agents since then with no success. I am being asked the same questions over and over you can assume I am speaking with a robot since you can tell the questions are copy and paste. No one takes time to read and see my previous answers.

The call centre is useless I call 5 times and it's either I am cut off and agents refuse to allow me to speak to the manager. There is no escalation process set in place. I have also sent an email I still have not received any response from anyone.

I have been promised a call back and still nothing. I am tired of being the one who keeps following up and being asked the same questions or told this has been escalated to our technical team. It is almost three months for God sake what kind of business are you running there or you just don't care about your customers.

Can this be resolved urgently.