GATVOL of DSTV's bad service!!!

I am REALLY getting sick and tired of DStv. My internet data has been depleted for 2 or 3 weeks now and I am still waiting on them to recharge. Why must I recharge out of my own pocket if I am already paying R499pm for the internet that I can't even use.You are quick to discontinue services when subscriptions has not been paid, but you don't do the same. I've had BAD service from DStv right through 2022 looks like it's going to continue through 2023 as well. I think I need to ditch DStv in 2023 and get Openview their programs is better anyway.