Gatvol of Dstv

On the 24 April 2023 I received a message from Dstv stating that I owe them R2011, I immediately contacted them regarding this query. Nandipha Kelele is the lady I dealt with, she looked into my account and told me that there was a streaming subscription that was added on my account and when I interrogated her as to how that happened because I didn’t add such a subscription she was extremely rude and told me not to take out my frustrations on her. She assured me that her team leader would call me. A few minutes later I called again this time my call was answered by Zinhle who was very friendly and reassured me that the reversal was done. On the 25 April I checked my statement and noticed that my bill was still high as it was around a thousand and something rand, I then called and the gentleman who answered my called assured me that the reversal was done as I apparently had an amount that was brought forward. I got the shock of my life when a debit order of R2011 went off from my bank account on the 27th April. On the same day around 07:07 I called DSTV and spoke to Siya Thanda who said her team leader would call me back and never did. To me this is a clear indication that my personal information has been compromised which is in violation of the POPIACT and and incorrect billing.