Gatvol Customer!!!

Billing Errors - Customer no. ***7 I made payment for July's premium on 26/06/2024 however the following week my package was disconnected. I've emailed my proof of payment - ref *** - but up till this time of the month there are still issues, plus they've added an additional R168 to my account as reconnection fees???? This is so ridiculous, I want my premium for July refunded as we have not been able to make use of the service for most of this month. Even after seeing the proof of payment and the date on which I paid they adding charges??? I want to cancel my subscription, the inconvenience I have experienced is just not worth it!