Gatvol customer

On the 27th of June I called Multchoice to get their Bank account number, because I wanted to EFT my subscription amount as it was at night and I wanted my dish to be reinstalled in my new place and be reconnected.on that Particular day I was assisted by some guy by the name of Pakiso Pitso, I specifically told the guy that I need the account, he then said to me "I'll do it the quickest way man" when I asked him what does he mean by that, he said he had debited the required amount from my bank account, irrespective of the fact that I told that ***** that the account he debited the money from is no longer in use he insisted that the debit went through. In the morning I went to PEP Store to pay, because Pakiso failed to help me. 2 days later I received an sms saying that there was a reversal on my account. Even today I'm hanging with the charges that were caused by Pakiso Pitso despite the fact I phoned again and escalated the matter. I paid, but my service is still not active, despite the numerous emails I sent to MultiChoice .... That's multchoice for you, they don't give a **** about their customers