mD
mpho D

1 reviews | Active since Jun 2016

13 Jun 2016, 07:16

Gatvol

<p>my account has always been up to date but top my suprise a week ago my account was suspended, i called in the customer care and the apologised that it was an error on their side. they connected my services. then sa****ay the same story happened, my services are again suspended. im so htired with this, im using my airtime to call them. acc no ********** 0</p> <p> </p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Jun 2016, 11:39
Official

Good day Mrs Dladla

Thank you for bring this matter to our attention.

We have corrected the billing on your account and adjusted accordingly. Your account is currently reflecting a credit balance.

Regards

Rupert

mD
mpho D's update20 Jun 2016, 13:26
Reviewer Update

Rupert, the same issue has happened again on sa****ay 18/06/2016 and i had to call in again. I cant be calling multichoice everyweek using my airtime,im very ****ed. seems that the issue gets resolved temporarily.

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jun 2016, 08:15
Official

Dear Mrs Dladla,

Your feedback regarding our service is important to us. We hope you will accept our apology for the inconvenience caused in this regard.

Your account has been manually adjusted and the service is active.

Thank you for your time and patience.

Please do inform us should you require any further assistance.

Kind regards

Dinah