Further failure and uselessness from DStv "customer care"

DSTV should really say if they don't intend refunding me my money which does not even belong to them. Saturday when I called I was told that the refund is being processed within 48 hours and today when I request feedback (which I must beg for) I get asked for further documents which again was not asked of me since I've been liaising with them this ENTIRE MONTH, they call me to ask me to submit certain things and then turn around and say it won't suffice. Speak to different agents every day each one more confused than the next, each wanting their own varied set of information, each time different proceedure but not a cent in sight. I've honestly had enough! This must be escalated to an ombudsman.

Can only the lady who called me on 21/07/22 at 18:38 call me please. I'm slowly running out of patience