DB
Debbie-Anne Buys
1 reviews | Active since Jul 2018
30 Jul 2018, 08:33
Furious DSTV user
I am DISGUSTED with dstv's account management department. I AGAIN got disconnected even though i made my premium payment on the 27th. HOW can a person be querying the Same thing once a week for the past 2 months. I got disconnected 4 times!!!!
I NEED A MANAGER FROM DSTV TO CONTACT ME URGENTLY!!! As the only thing the call centres are able to do is to re-connect my service for a week and then i get disconnected again.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
30 Jul 2018, 09:38Dear Debbie-Anne Buys
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Jul 2018, 09:38
Official
Dear Debbie-Anne Buys
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Jul 2018, 16:45Good day Debbie-Anne
I tried to contact you today but could not.
Please accept my apology for the poor customer experience and all the inconvenience caused.
According to our records, your payment has been successfully allocated to your DStv account. Also, all the reconnection fees charged have been reversed.
Kindly send an actual proof of payment for June 2018. The bank statement has no sufficient information, such as the reference number used to trace the payment.
We're here for you, please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply30 Jul 2018, 16:45
Official
Good day Debbie-Anne
I tried to contact you today but could not.
Please accept my apology for the poor customer experience and all the inconvenience caused.
According to our records, your payment has been successfully allocated to your DStv account. Also, all the reconnection fees charged have been reversed.
Kindly send an actual proof of payment for June 2018. The bank statement has no sufficient information, such as the reference number used to trace the payment.
We're here for you, please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Jul 2018, 16:45Good day Debbie-Anne
I tried to contact you today but could not.
Please accept my apology for the poor customer experience and all the inconvenience caused.
According to our records, your payment has been successfully allocated to your DStv account. Also, all the reconnection fees charged have been reversed.
Kindly send an actual proof of payment for June 2018 to ***. The bank statement has no sufficient information, such as the reference number used to trace the payment.
We're here for you, please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply30 Jul 2018, 16:45
Official
Good day Debbie-Anne
I tried to contact you today but could not.
Please accept my apology for the poor customer experience and all the inconvenience caused.
According to our records, your payment has been successfully allocated to your DStv account. Also, all the reconnection fees charged have been reversed.
Kindly send an actual proof of payment for June 2018 to ***. The bank statement has no sufficient information, such as the reference number used to trace the payment.
We're here for you, please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,