Furious Customer

You guys make us spin the wheel for freebies for the month, but then you go and charge us for things you've given us for free. As a legend customer I always claim my free movie at the beginning of the month. Last month I've claumed it on the 3 February and on the 11 February I've spin the wheel and received another free Box Office movie. Only to be charged for it this month. I've send a complaint to your DstvHrlp email address on Friday 1 March. I've send both emails showing the free movies given to me for the month of February and which I've watch in the month. A lady called me yesterday asking me to send her a screenshot of the movie given to me under my rewards. I did send it only for her to ask me to send the other one given to me as a Legend customer. I've already sent both these emails to you on Friday, I had to send it yesterday and again today with now response. Why don't you guys have a record of the rewards given to the customer. Luckily I didn't delete the emails and sms's. The more I told the lady both were for the month of February the more she wanted to tell me the other one was for March. Please check your records AND the emails I've sent to you guys AGAIN today and please delete the one movie from my account. Please don't give these gifts if you're going to charge us for it in any case!!!