FURIOUS!!!!!!!!!!!!!!!!!

Good day! I am extremely disgusted and furious with the terrible service I receive from your durban call centre. I called in to advise on the change of my payment date in which the first agent did not do and resulted in my dstv being cut! I call back in to the centre to be told they will rectify my account and credit the re connection fee as it is not my fault the dstv was cut! I make payment using the eft link portal which is sent directly by dstv,in December I made payment in the middle of the month to now be told that end of December I must make another full payment as the payment I made in the middle of the month was for an outstanding balance on my account which I have no clue where an outstanding balance came from! And that I must make another full payment, The agents are not helpful at all and speak over the customer when a customer speaks and also refuses to put the manager on the line telling me its December and theres no managers available at work plus cuts my call!! I expect this mess to be rectified or else I will be cancelling my dstv and take my business somewhere else since your workers dont care and have poor customer service s****s!