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Xoliswa M

1 reviews | Active since Jun 2018

13 Jan 2025, 18:24

Funeral Policy I did not sign up to.

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Subject: Urgent Inquiry Regarding Unauthorized Funeral Policy and Account Block

Dear Multichoice Customer Service,

My name is Ozie Mchunu, and I have an account with Multichoice, with customer number ***0. Yesterday, my account was blocked, and upon further enquiry, I discovered that a funeral policy was apparently taken out in October under my name, a policy that I never authorised.

I would like to clarify that I never signed up for any such policy, nor did I receive any call or communication regarding this matter.

I kindly request a full refund for all payments made in relation to this unauthorised policy. Additionally, I would appreciate it if you could listen to the call where this so-called policy was allegedly taken out, as I believe it is crucial to understand how this issue occurred.

I look forward to your prompt resolution of this matter.

Kind regards, Ozie Mchunu

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Jan 2025, 18:26
Official
Hi Xoliswa, 

Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience. 

Kind regards, 
DStv: Hello Peter Team
XM
Xoliswa M's update29 Jan 2025, 10:33
Reviewer Update
Since I escalated i have not heard anything from you or any feedback. What is happening ?

XM
Xoliswa M's update05 May 2025, 15:45
Reviewer Update
Ihave still not recieved any feedback regarding this issue and it is still not resolved
I need feedback urgently
XM
Xoliswa M's update09 Oct 2025, 17:04
Reviewer Update
Good day,

Kindly note that I still have not received any feedback regarding my refund requested in January for the funeral policy I did not take.

Additionally, I have noticed that I am once again being charged for insurance that I never requested. This is the second time this has happened — I previously cancelled it, yet it appears to have been reinstated without my consent.

Please cancel this insurance immediately and process the refund for all related charges.

Thank you for your prompt attention to this matter.

DSTV number: ***0

Thanks