Funeral claim that has not been paid after 3 months by MultiChoice.

I launched a funeral claim with multichoice in October 2024. After few weeks of not receiving any acknowledgement of my claim I wrote to their complaints department and they came back to me with an apology. They told me that they had a backlog and they will sort out my matter ASAP. When this didn't happen I wrote to Hello Peter and they contacted me promising that they will prioritize my matter. To this day no one has contacted me to explain what is happening with the funeral claim, we buried the per in October already. I didn't stop paying my premiums as this policy is linked to my DSTV account so I have been paying for someone who is dead for 3 months and this month is going to be a 4th pay I am making. Their customer service is below poo it is appalling. Z. Z Sangqu.