Funds cannot be allocated

I'm tired of calling DSTV now and unfortunately for me, I still need their services. On the 1st of January 2025 I paid R575 on my account which apparently was not enough and I had to pay R60 on top of that, my connection was already cut by then. When I called for reconnection, I was asked to send both proof of payments which I did, References: *** and ***.

Ever since this incident I have been calling every other day for reconnection because I am told that this payment has not been allocated to my account. At some point I was told that this is done at a different department but which closes on weekends. I don't know how many stories I have heard because of this and I've lost patience.

I have been disconnected since yesterday, I called yesterday and I was kept on hold until the call was cut, this was with 2 different consultants. Its been over a month struggling with this. If DSTV can not resolve this simple issue, I need to know because I've lost so much money over airtime trying to resolve this, enough to pay a month subscription!