Funds Allocation

I made a payment to my account on 19/11/2022 and sent through proof of payment, then these morning(21/11/2022) my account is suspended, I go to multichoice offices they confirm receipt of proof of payment and activate my account. An hour later I check dstv app and it shows that I owe R520 which I must pay today. I call multichoice call center, they confirm receipt of proof of payment but they are struggling to allocate the payment. I get assurances that within 30 minutes or so the allocation matter should be cleared and my account updated. 3 hours later and the payment is still not allocated and my account will in all likelihood be suspended again. Please sort out the allocation matter as I am tired of calling multichoice.