funds allocation

The point of sale in your service centre was faulty leading to payments not reflecting. I swiped my card 3 times and the money was taken from the account but the POS says payment not done! I have reported this and your agents said they will send an \e-mail"to allocate the money back into my account as the payments are not reflecting. I have been waiting since August for you to get back to me. You switch off your services when we don't pay but when it's your turn you take your time! Your agents at the centre are *********** if the best thing they can do for a customer is send an e-mail!! Poor service """