Fully paid account but service SUSPENDED!?

<p>On 24 Jan I changed my DSTV subscription from annual to monthly. I pay my monthly subscription by the first of every month yet EVERY, single month DSTV tell me I owe the annual subscription. I have made 5 phone calls to try and rectify the billing error, every time being told it has been rectified. This morning my service was suspended and all the scheduled recordings were not saved. I telephoned the accounts dept AGAIN who agreed that the service had been disconnected IN ERROR and they are very sorry about the recordings that have been lost but there is nothing that can be done. No offer of any compensation WHATSOEVER. </p> <p> </p> <p>If I ordered a meal at a restaurant and only received a portion of the meal I wouldn't accept it - even though I would only pay after the meal. </p> <p> </p> <p>DSTV you have failed to deliver a service paid for IN ADVANCE, so please tell me how you will compensate me? </p>