Full payments taken with limited service

Due to the pandemic premiums were paid for the premium service from Multi-choice. With the knowledge that they could not deliver a service they still took the money. We do understand that it was not possible to screen live sport as there was no live sport world wide. Nor did they offer a reduced fee they still insist on the full premium. During early August they cut the service with no notification. I only had chance to go pay on the 10th August 2020 as we also scared just to enter any shopping mall. I then out of frusration requested by mail to lower the package to their lowest package with showmax included in total R128-00 . This i paid and do have the invoice for payment made on the tenth of August. Today they requested another payment of R139-00.

My opinion is that there could be *******ion in this institution.