SS
Suemari S
1 reviews | Active since Oct 2015
16 Oct 2015, 12:36
Full month paid, yet no service for half of it!
My employer had me check up on his DSTV, because we made a payment and for half the month the dstv was not even connected. Would it be possible for the days the dstv was off to be subtracted from the next months payment? This is unacceptable! Especially since his television show was rated the best show on DSTV a while ago.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Nov 2015, 08:15Hello suemari ,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation you have informed us that the services on your decoder have been restored and its working well. Also the next invoice date was confirmed as the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation you have informed us that the services on your decoder have been restored and its working well. Also the next invoice date was confirmed as the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply04 Nov 2015, 08:15
Official
Hello suemari ,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation you have informed us that the services on your decoder have been restored and its working well. Also the next invoice date was confirmed as the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation you have informed us that the services on your decoder have been restored and its working well. Also the next invoice date was confirmed as the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile