1 reviews | Active since Jan 2013
****d up disconections with more that 300% payment
I am so ****ed and very tired of the service I have been receiving from multi choice call centres who all claim to have sorted my billing problems and I always get disconnected after 5 days, I sent through a report on hello peter last week and promised it will be sorted but ***** up until today when I couldn't watch the TV as service is suspended for the tenth time, irrespective of my ten calls at my own freakin expense.<br> <br> the last day I called was on the 28/07/2015 I spoke to Sibongile Zulu who promised all is well ands sorted and I will not be interrupted any longer that's after holding on the line for 25 minutes.<br> <br> I am so ****en irritated by having to pay for ****ty service and still get to pay numerous reconnection fees for their own freaky errors.<br> <br> if this is the service you give people I will just suspend my entire service and claim refund, I have paid R400 for a R39 services.
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
Our records indicate that your payment reflects on someone else DStv account which has to be allocated back into your DStv account. We aware that you were informed that your payment query will be resolved which was not the case.
We are committed to providing you with excellent service and transfer back your payment into your DStv account. Please refer to your personal email address where we have forwarded a detailed response regarding your DStv account.
We apologise for the frustration and the delayed caused in this regard.
Furthermore, thank you for taking your time and bring this issue to our attention.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused.
Our records indicate that your payment reflects on someone else DStv account which has to be allocated back into your DStv account. We aware that you were informed that your payment query will be resolved which was not the case.
We are committed to providing you with excellent service and transfer back your payment into your DStv account. Please refer to your personal email address where we have forwarded a detailed response regarding your DStv account.
We apologise for the frustration and the delayed caused in this regard.
Furthermore, thank you for taking your time and bring this issue to our attention.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
