Frustrations with billing on my account

<p>In January 2016 I called multichoice because I wanted to pay for my whole year's premium. The consultant that was working there quoted me an amount of R6990 of which I paid. A month ago I receive sms that my account is in arrears and it has been handed off to collections. How is this the case becuase I have paid my subsbription for the year. Further to this I've been enquiring with Multichoice with no luck, the consultants give incorrect Supervisor's details and the supervisors do not call me back. A lady by the name of Sthembiso Kubeka assured me that this will be resolved and my arrears amount will be cleared. Till today that has not been done and have been taken from pillar to post with no resolution. Furthermore Multichoice is unable to retrieve phone conversation for January 2016 to confirm that one of their own consultants gave an amount to pay that they are now disputing.</p> <p>My account is ********** 2</p>