1 reviews | Active since Jul 2020
Frustrations when the refund is due...
I paid my premium twice on the 26th July 2020 because I thought the first payment didn't go through... I noticed that it went through. I then called multichoice on the 28 July 2020 and they confirmed that I paid twice. I then requested for one premium to be reversed, I was provided with the email address to send the bank statement and I'd copy.
I had my last month bank statement and I forwarded it to them, I am being told that I should send the statement reflecting the payments. Honestly speaking you confirmed that you can see double payment, so why do I have to send the EFT proof? I have to spend money to get my money? Your service is disgusting, I am being sent from pillar to post for my refund...
We are facing difficult financial times as a country and you expect me to drive to the bank and pay for the bank statement where else the proof is on your system, if you were saying it is not reflecting I would understand and get the proof.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Kindly accept our apology that your request was not processed immediately.
As on the email you sent with case ***1, please send us a proof of payment for us to proceed with your request.
Kind regards,
DStv: Hello Peter Team
Kindly accept our apology that your request was not processed immediately.
As on the email you sent with case ***1, please send us a proof of payment for us to proceed with your request.
Kind regards,
DStv: Hello Peter Team