Frustration with your pathetic service

Dear DSTV, In a time where there is so much of competition and the fact that you are losing so many customers, your core strategy and focus should be on service delivery, customer focus, and customer retention.

Instead, you continuously upset your customers and push them away.

I have an account with you for many years which you automatically debit monthly. I have made changes to my account last month and i was overcharged. What i requested of DSTV was not done. Instead they just want to draw money out of the customer. I therefore reversed the charges through the bank. My account was cut this week. I called the contact centre to solve the query around my account and they gave me a reference number ***5-i592. The contact centre agent was Pumelele.

Instead of getting feedback on my enquiry, dstv has reconnected my account and debited my bank account so conveniently. DSTV you are about to lose another customer, and many other customers after i post my complaint on social media.

Please solve my problem then worry about the money due to you. Have the decency to also call your customers. Unless airtime is even a problem!!! My no: *** Total *****ery