GS
Greg S

1 reviews | Active since Mar 2009

06 May 2017, 08:01

Frustration deluxe

<p>What a horrible experience with DSTV Wifi Connector and OnAir.</p> <p> </p> <p>Product doesn't work, and returning it is an absolute nightmare. Won't accept a DSTV branded product at MultiChoice in Randburg, OnAir Call Centre drops calls, achieving the cancellation of the product is almost impossible. Then they close the call without my objective being achieved, ask for a rating on their service, and then close that within two hours.</p> <p> </p> <p>Pretending to care, but clearly not. Horrible and shocking.</p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 May 2017, 08:30
Official

Dear Greg

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply06 May 2017, 09:11
Official

Good day Greg

I would like to thank you for bringing your query to our attention.

We will be in contact with the OnAir team for further assistance.

Please bear with us, there might be a delayed response with this escalation.

You will surely be updated with the feedback once received.

Thank you once more for taking the time to contact us.

Best regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply09 May 2017, 10:22
Official

Good day Greg

As per our telephonic discussion, I'm glad to hear that you have been contacted by the On Air team.

Please do provide us with the feedback in this regard.

Thank you for your invaluable support.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 May 2017, 10:34
Official

Good day Greg

We tried to contact you today but could not reach.

As per the feedback received from the On Air team, you have been assisted and the query's now resolved.

Please do respond back with the feedback if you require any further assistance.

Thank you for taking the time to contact us.

Kind regards

Dinah

Best regards,