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Noeleen N
1 reviews | Active since Jun 2016
20 Jun 2016, 14:31
Frustration
<p>we upgraded to the explorer about 3months ago. Since then we have used up all our airtime and received empty promises of being called back to resolve the signal issues we experience daily. We had none of these issues with our PVR. On Sa****ay 18 June we were promised again that we would be called back after spending close to 50 min on al call where they could not assist us and was going to escalate for resolution. Still no call and it is now 20 June at 16:30 in the afternoon. </p>
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Replies (6)NN
Noeleen N's updateReviewer Update
20 Jun 2016, 14:33Meant 17 June first call
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Noeleen N's update20 Jun 2016, 14:33
Reviewer Update
Meant 17 June first call
DStv (MultiChoice)'s replyOfficial
21 Jun 2016, 10:50Dear Mrs Nieuwoudt
We could not get hold of you today and discuss your query telephonically.
As we're committed to resolving your query. We have requested our technical team to contact you directly for further assistance. We suggested that you be contacted in the evening after 17h00.
Please do provide us with the feedback.
Thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply21 Jun 2016, 10:50
Official
Dear Mrs Nieuwoudt
We could not get hold of you today and discuss your query telephonically.
As we're committed to resolving your query. We have requested our technical team to contact you directly for further assistance. We suggested that you be contacted in the evening after 17h00.
Please do provide us with the feedback.
Thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
NN
Noeleen N's updateReviewer Update
24 Jun 2016, 16:36Hi thanks I did get a call and was promised to be called back by the end of the week. This did not happen. 3 promises later my issue has still not been resolved
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Noeleen N's update24 Jun 2016, 16:36
Reviewer Update
Hi thanks I did get a call and was promised to be called back by the end of the week. This did not happen. 3 promises later my issue has still not been resolved
NN
Noeleen N's updateReviewer Update
27 Jun 2016, 12:17My husband called the call center Sa****ay and Pamela advised everyone that could assist has left and we would be called today. Still nothing. I really can't understand this poor service are we just a number and not a loyal client for years?????? I will now daily post progress for everyone to see how "great" Multichoice is. I also want this months subcription refunded as I have had no joy and it is costing me money to keep phoning and getting empty promises.
NN
Noeleen N's update27 Jun 2016, 12:17
Reviewer Update
My husband called the call center Sa****ay and Pamela advised everyone that could assist has left and we would be called today. Still nothing. I really can't understand this poor service are we just a number and not a loyal client for years?????? I will now daily post progress for everyone to see how "great" Multichoice is. I also want this months subcription refunded as I have had no joy and it is costing me money to keep phoning and getting empty promises.
NN
Noeleen N's updateReviewer Update
28 Jun 2016, 14:41As promised my daily update still no call from Multichoice or Pamela from Multichoice. Strange but I am losing faith in Hello Peter as well as I though this was a medium I could use to assist due to Multichoices no care attitude. Will have to see how I can make myself heard. Mmmmm Cell C billboard maybe I should try that.
NN
Noeleen N's update28 Jun 2016, 14:41
Reviewer Update
As promised my daily update still no call from Multichoice or Pamela from Multichoice. Strange but I am losing faith in Hello Peter as well as I though this was a medium I could use to assist due to Multichoices no care attitude. Will have to see how I can make myself heard. Mmmmm Cell C billboard maybe I should try that.
DStv (MultiChoice)'s replyOfficial
29 Jun 2016, 07:25Dear Mrs Nieuwoudt
We hope you will accept our apology for the poor customer experience.
A request has been sent to our technical department for an urgent response regarding your query.
Thank you for making us aware of this situation.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply29 Jun 2016, 07:25
Official
Dear Mrs Nieuwoudt
We hope you will accept our apology for the poor customer experience.
A request has been sent to our technical department for an urgent response regarding your query.
Thank you for making us aware of this situation.
Kind regards
Dinah
Best regards,