Frustrating start to Re-Connect

Over a year ago we were DSTV subscribers - we were cut off 3 times in 3 months because payments made way before due dates could not be allocated to our account. Finally it was sorted and all went well.<br> We then disconnected our DSTV for a year and end July decided to switch it back on.<br> <br> I called in, got the amount I needed to pay of R795.60 - this was paid on 23 July 2015 and forwarded the proof of payment to payments@multichoice as requested.<br> <br> Only to get home on the 14th of August with an E-16 error - and no way of switching anything back on for that day - 1 day lost <br> 15th August after a long time on the phone they re-connect us and I am asked to again forward the proof of payment to unallocatedescalation@multichoice - this is done and I receive a case number: *** - with promise to atend to enquiry within 24 hours.<br> Today the 20th of August we have an E-16 error again.<br> <br> I can't help but wonder when I pay for next month that I will be cut off again, and it will cost me again to phone and re-connect.<br> <br> This is just unbelievable and pathetic - we are charged for extra days we view - but who pays us back for the days we are cut off unecessary?<br>