Frustrating services

Multichoice Reply - Billing [Case # ***] [[#***] Like every month I pay my dstv account via eft.on the 26 October 2015 I did the same and since then every 3 days I get disconnected cause my payment cannot be allocated. I emailed the proof 11 times and to date it has not be allocated and I am disconnected since Tuesday and everytime its reconnect I am billed R50 fee and its accumulated know One person is willing to assist and get this sorted. I am so annoyed with this pathetic service. I require a senior manager to address the matter and put the right asap before I turn to the ombudsman and take this matter further.