Frustrating service from DSTV

I have spent the whole of Saturday afternoon trying to get my Hisense A6 VIDAA TV connected to DSTV stream. I am on a premier package at DSTV and all the consultants that I spoke to wants to open a new streaming account for me. I should get the streaming package for free. I waisted so mush airtime on my phone that I eventually stopped calling. It is to expensive to try and sort out problems with DSTV consultants. As a pensioner I can't afford to stay on the line for hours to solve a simple problem. Is there someone at DSTV than can please help me.