Frustrating Service

Why is it so difficult to get to a DSTV consultant, I have been trying for days and all I get is an AI. I don't need my account balance or how to pay. I have an issue where you double billed me but I cannot get any help. Why do you make it so difficult to get human assistance, your AI is not advanced enough to handle DSTV account department mess ups. Also please don't apologize, rather give me a contact number of a human in the accounts department that can assist.