1 reviews | Active since Jul 2015
Frustrating flawed DSTV payment link!
My DSTV account was paid on the 1st via the payment link provided on the DSTV WhatsApp line. Ever since, my services are suspended every 2nd day. POPs have been submitted on 3 occasions and still the finance department still cannot allocate the payment. Each call to the contact centre lasts 25 - 45 minutes! Not forgetting that some agents will adamantly confirm the finance department work on the weekend and other agents will tell you a very different story! Your payment system flaw is an issue that YOU need to resolve without inconveniencing a consumer, yet, I find myself having to explain myself EVERY 2ND DAY! And you wonder why you are losing customers!! I have read reviews where people have the same issue and there have been no updates since the acknowledgment! This just reiterates how nonchalant you are about resolving issues caused by an internal payment process!
I have logged a complaint with the NCC and will take this matter to every social media platform available should I not receive confirmation of allocation and reconnection of my services by 12pm today!
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
I received an email yesterday confirming that there’s an issue with Payat.. a DSTV service provider.
Again, I reiterate, this is a DSTV issue not mine! Stop inconveniencing me and wasting my time and money by having to call your call centre every 2nd day!
My services have been suspended again!
Should I not get resolution today, I will be escalating to the Consumer Council.
Oh, and maybe an actual response from DSTV would be nice!
DSTV is haemorrhaging money because the content is constantly repeated and the service delivery non existent!
This is the reason you have to advertise during movies on some channels and yet customers get treated this way!
I have been a loyal customer for over 2 decades and despite all the issues over the years, I have remained a customer, however, this experience has me thinking that I need to find other avenues to access the channels my mum enjoys.
I received an email yesterday confirming that there’s an issue with Payat.. a DSTV service provider.
Again, I reiterate, this is a DSTV issue not mine! Stop inconveniencing me and wasting my time and money by having to call your call centre every 2nd day!
My services have been suspended again!
Should I not get resolution today, I will be escalating to the Consumer Council.
Oh, and maybe an actual response from DSTV would be nice!
DSTV is haemorrhaging money because the content is constantly repeated and the service delivery non existent!
This is the reason you have to advertise during movies on some channels and yet customers get treated this way!
I have been a loyal customer for over 2 decades and despite all the issues over the years, I have remained a customer, however, this experience has me thinking that I need to find other avenues to access the channels my mum enjoys.
I received an email confirming my account will be credited to ensure no further disconnections however, my services are now disconnected daily!
Is there anyone at DSTV that can actually resolve this issue???
I received an email confirming my account will be credited to ensure no further disconnections however, my services are now disconnected daily!
Is there anyone at DSTV that can actually resolve this issue???