Frustrating experience

Sheeesh what a mission to get assistance and proper service for what you pay for, my word it has been a very frustrating experience! Ticket no.***6 is still not resolved after speaking to 4 agents or more if not mistaken: On the 2nd of April 2022, called Dstv 1. Rasmika, was clueless and couldn't assist me at all after I queried why they tried to debit R518.70 when they were only meant to debit R259 hence the debit bounced coursing me bank charges. She was going to get the manager to advise but nothing good came out of it. Only to receive an sms stating that I must pay R309.56 in order to be connected no explanation whatsoever! I called again for explanation 5th of April 2022... 2. Precious answered and again she couldn't assist me with answer but kept on emphasing that there was a price increase of which I was never notified in anyway or form prior to this issue. She made me hold on the line for a good 10 to 15minutes for the so called manager and the line was cut off.

Called again today! 06th of April 2022 3. Andile sounded like he knew he story, check my account, apologized and even mentioned that the 1st agent I spoke to which is Rasmika didn't check my account properly and overlooked the fact that I've got a special offer for 2months and regardless of the price increase I'm meant to still pay R259 of which I know to be correct. He asked me to hold while he consulted with his manager. A few seconds later he advised that he's rectified my account on the system and all is sorted now. The amount I must pay to be connected is R250.37 today 6/4/2022, I requested for an sms to be sent and I was advised that's it on its way. Hanged up the phone, called a family memember to make cash payment for me since I was at work. Only to find out its still showing R309!!!!

Called few hours again... 4. Isaac, oh my word this guy zero customer service whatsoever, claimed to put me through to a certain department for assistance because clearly he doesn't know what he's doing. I asked him for the number because I knew the line was going to be cut...he assured me 3 times the line will not cut, hahahahaha guess what I was holding for 3 minutes the line was not even ringing on the other side then got cut. What a joke!!!!!