Frustrating experience

Mongikazi Moseri

"On November 6, 2024, I visited the PEP store at Overport City in Durban to pay my electricity bill. However, the cashier mistakenly paid R1500 towards my DStv account instead. The manager assured me that the error would be rectified and my money refunded within 24 hours, after contacting DStv.

I contacted DStv as instructed, and the representative confirmed that my refund would be processed promptly. Unfortunately, it's now been over three months, and I haven't received my refund.

In January, I followed up with DStv, only to be told that my balance had decreased to R1200. I was shocked to discover that DStv had stopped debiting my monthly subscription fees from my account, instead deducting the amount from my pending refund.

This error has caused significant financial hardship, as the R1500 was meant to pay an overdue bill. I'm now considering canceling my DStv subscription due to this frustrating experience and the lack of resolution."