Frustrating

I am posting again on this site, cause you guys are not getting it right... Please check again. You guys promised me that for 3 months you would automatically pass a credit on my account so I am only debited R321. Again this month, the app reflects R489 for debit on 1 July 2023. Please resolve urgently. And please note as of 1 August I will be on the price lock contract for Compact only for the amount of R321. I do not want to keep posting here for you guys to get this right. It's not fair that I have to stress about a mistake that Multichoice and your agents made.