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Heather M

1 reviews | Active since Nov 2016

23 Nov 2016, 08:54

Frustrating and Disappointing Customer Service

<p>In December 2015 we paid our DSTV for the whole year ahead with it due to expire on the 9th December 2016. However due to a billing fault we have been listed as monthly billing so for the last SEVEN weeks we have had to call each week as a message comes up on our screen that "Your account has been suspended". Every time I call (the 7th call being this morning!) I am told that somehow we are on monthly billing, the issue will be escalated and that is the end of it. Everytime the fault comes back a week later and it's just beyond frustrating now. I tried emailing the ********** email but have been chasing them for a reply as they also don't seem bothered. Please can someone help. On a positive note, Ayanda Mbatha who I dealt with this morning was fantastic. </p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Nov 2016, 09:57
Official

Dear Heather Miller

We acknowledge receiving your complaint. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

HM
Heather M's update26 Nov 2016, 16:08
Reviewer Update

Hi there,

Despite your message above saying it had been manually adjusted we have just had to make our eighth call to DSTV to have our explorer box turned on again.

Someone needs to please sort this out or we will not be renewing with DSTV in December.

Thanks

Heather

HM
Heather M's update28 Nov 2016, 07:10
Reviewer Update

Hi,

I'm now on the phone to Multichoice for the ninth time asking them to reconnect us.

Heather

HM
Heather M's update05 Dec 2016, 12:12
Reviewer Update

Hi Dinah,

Thank you for your reply.

I have to be honest I am rather underwhelmed by your reponse.

Why on earth would we carry on with DSTV after this experience and also when we have other options such as Netflix availble?

After nine frustrating calls with your call centre there is really no apology, offer of compensation etc.

I think it's safe to say we are not impressed and in all liklehood we will not be renewing.

Thanks

Heather