Frustrated with Multichoice's *********** staff.

<p>I started using their services from 2016 then in July the 14th I called them to cancel my services as my satellite was not working, they advised me that they would rather downgrade it for me which they didn't do for 2 months after that I asked them to cancel it as they were not doing what I requested...I then decided to get a new decoder on the 27th November 2018 I was then told to pay R524 before the 19th December 2018 which I paid on the 13th December...I then received another sms saying I should pay another R365 before the end of December which I found ridiculous I called them and spoke to Sharon and who advised me it was not my fault and that she would sort this out with her manager then our line cut. I called again and spoke to a guy who told me a different story then dropped when I started questioning him. I called again and spoke to a lady who confirmed Sharon's story and my services were then connected and got an sms to confirm this. In January the 3rd 2018 my services were disconnected again. I called them and spoke to a guy who advised me that they would look into this but in the meantime they would connect my services then today again I got an sms saying my services were disconnected again I called them again and still nobody could assist me. Please help me as I don't know what to do anymore.</p>