Frustrated with DSTV/Multichoice

I am a customer with you guys and am on Price Lock. I pay R750 monthly and I have another 12 months or so remaining on this contract. I notice when I called 2 weeks ago that they say I should pay R1000, I called and enquired about this, I was told the matter has been escalated to Price Lock.

I then received an sms on Monday, the 30th of Sep stating that I need to pay R1000. I have been calling *** since Monday about 3x or more a day and they keep saying they will escalate the matter to Price Lock. On Wednesday my service was suspended yet the payment of R750 was made on the 25th of September.

Yesterday alone, I called the call centre 5 times with no assistance. One agent said she spoke to the teamleader and would reactivate my service then escalate the outstanding balance in question to Price Lock, she got cut off and when I called again, I was told they don’t know her and can’t transfer call to her. I was not assisted.

It’s so unfair that I now sit with suspended service yet I made payment, In fact I have never missed a payment. This is your error and it’s not fair that it should affect me like this. I also find it to be horrible service that this Price Lock Department doesn’t have any contact number and can only be reached via email or sms. When I was sold this idea with Price Lock, I was not told that if I have any issues they will not be addressed by DSTV. The idea was sold as an idea from DSTV. I am so disappointed and just irritated with the whole thing.