Frustrated with dstv

Customer number ***0 and reference number Inc 174751

Been trying to sort out my viewing on my two subscription on my dstv account, I've been sent from pillar to pillar, I get different feedback each time I call and the duration of the calls are 30 minutes plus and not getting any help, I now see why clients are moving from dstv to nexflix, the service is below standard, I'm frustrated now