Frustrated user

I requested to be explained why on my DSTV account there was an extra charge of almost R100 on my March debit order. I was told that it was for an outstanding amount. My account gets debited every month on the 26th and i found no debit orders being returned on my side.

My Price Lock service/subscription came to an end at the end of Feb 2018 and I was offered a new subscription based Price Lock which i took. Then during March my service gets cut 3 times and 3 times i had to call in to have it reconnected. They charge me R50 each time for re-connection fee. This DSTV credit cause my account is updated.

Yet they still bill me R947 at the end of March. What for i ask and is told its for an outstanding amount. So ask what this is and I get a reply that - : Dear Maxwell Thank you for taking the time to contact us and it’s our pleasure to assist with your query. Kindly be advised that your account is up to date and the next billing will be R844.00. We hope that you find the above in order as per our discussion and should you require further assistance please don’t hesitate to contact us. Kind regards, Tshidiso Mothepu (Enquiry Reference Number: ********** 2 ) Clearly Tshidiso did not bother reading the email trail as i can still see all the replies and emails from DSTV.

What must i do to get a straight answer from DSTV to explain to me how i could have an outstanding amount when I was paid up in full on 26 February? Why was i charged more in March 2018?????

Regards