Frustrated, undervalued, disgusting service.

On the 12th April 2020, I paid an amount of R1908,80 at Caltex Fresh Stop Garage(Alberton) towards my dstv account. On the 15th of April 2020, I contacted them in order to be reconnected and I was instructed to email them proof of payment of which I did and then I contacted them again to notify them that I had sent the email but they informed me that they had a problem with regards to the funds not reflecting in my dstv account but I will be reconnected again for a period of 4 days while they try to resolve the issue by escalating the matter to their finance department.

After 4 days, I was disconnected again and I had to call again and the agent that I spoke to by the name of Matshidiso transferred my call to her Manager-Thando who told me that my issue was still being resolved by the finance department as they claim that the funds were allocated to an incorrect account which is confusing to me because I paid using my ID number and the receipt, which I sent to them CLEARLY states the correct dstv account number which they also confirmed that it is indeed correct but they are failing to allocate the funds to my account. I am so highly disappointed by their service because after every 4 days I am disconnected and I have to explain my issue to a different agent all the time. I have spent a lot of money on the purchase of airtime and wasted a lot of time trying to get this problem sorted and it is a problem that THEY need to fix because I made payment using the correct details.

I feel like I am undervalued as a customer because each time I speak to an agent they tell me that I will never ever be disconnected and they promise to call me to advise me on the outcome of the matter but they never do until I have to call them back after every 4days to be reconnected where as a have paid them. In addition to that, I had to pay this month's monthly subscription but as I write this complain I am yet again disconnected. They are *********** and my worry is how long will this continue and what must I do to get Help!