Frustrated subscriber: no human customer care, only chat bots available

I disconnect my Dstv package in May 2019 as I was retrenched. Out of nowhere, Dstv started debiting my bank account in September 2019.

I contacted the call centre in October 2019 to disconnect my package and they assured me it had been disconnected. The debit orders continued.

I have tried contacting the Call Centre number which is now an automated response bot, and I have tried Self Service online as well as the app, and I have tried the frustrating Whatsapp chat bot. None of these can disconnect my package. So I then tried downgrading my package to Easyview with no success at all.

I even tried calling the Multichoice line but it cuts out after it rings once.

I am at my wits end trying to deal with this unprofessional company that refuses to let go of its subscribers!