frustrated pensioner for poor service at multichoice

my account is ***3 for Nosakhiwo Monica MalitiI am experiencing a terrible service with multichoice lately especially from the 01-01-2022. My second Dish hasnot been working as I was away for almost 6 months, when I arrived I tried to connect it on the 30-***, it was not working until I decided to pay an amount of R93 , one of the consultants decided to upgrade my dish without my consent ,when I realised it was playing more channels than I should get I called multichoice to find out how much was I gonna pay and I was told something up to R400, I told them I never asked for an upgrade they should downgrade imediately ,this lately told me they will do so on the 07-01-2022, she never told me I was gonna pay an xtra amount of money because they have upgraded my channels. It is so disturbing that I must pay a recconnection fee for something that I did not request!!! Secondly I pay R63 on the 28-01-2022 as my dish was disconnected , I now have to pay again another R55,58 for a reconnection why are they doing this to poor pensioners this is so annoying . I never asked for an upgrade and I feel that I am being treated with no respect at all since I am poor and a pensioner.,why should I keep on coughing out money like this I am very frustated at the moment,

Regards Nosakhiwo Maliti***)