Frustrated Paying Customer

Hi<br> <br> I have an issue like always with your self service application, which hardly ever works properly. I have downgraded my package from Premium to Compact on the 1 January and the website took my payment successfully, however I am still on the Premium package. I refuse to pay any extra charges if your website is not updating correctly or is malfunctioned. Please update the change immediately!!<br> <br> I do not want to see any extra charges on my installment for next month. I have had problems with your customer service for awhile as complaints just get swept under the carpet. For such a big company, DSTV has lost there focus on there customers. It feel like your guys attitude is more like \We dont need you