Frustrated over Multichoice billing

I was not in the country for the month of November so I did not subscribe for dstv.This december I paid for my Compact package which is R319 plus a reconnection fee of R50,in total I paid R370.My dstv was not reconnected so I contacted them only to be told I must pat R140.32 for the services to be restored.Noone has got back to me to explain why I must pay that R140.32 and we still have no TV.Iam so ****ed and frustrated with dstv.How do you do your billing??and why cant anyone explain wgats going on.Pathetic!!